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PRIVACY POLICY


At Hyena, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information and how you may access some of the data you provide to us.

As we continue to develop our web site and take advantage of technologies to improve the services we provide, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy last was updated on October 15, 2009. If you have any questions about this policy you can contact us by email or write to:


Hyena Customer Service
5419 Hollywood Boulevard
Suite C, #167
Hollywood, CA 90027
 

1.        What information do we collect?

2.        What are cookies and do we use them?

3.        How do we use your information?

4.        Do we share your information?

5.        Is my information secure?

6.        Can I access my information?

7.        We want you to trust us


WHAT INFORMATION DO WE COLLECT?


We collect various types of information depending upon how you use our site.

  • When you order from us, we collect your name, address, e-mail address, phone number and credit card number (with expiration date) or gift card number. We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and retain a record of your purchases. If you are a registered user and have signed in when you enter this information, it is automatically saved in your Address Book for your ease of reference.
     

  • At Checkout, we collect the above information, as well as a credit card number and a billing and shipping address. If you are a registered user and have signed in before entering that information, it will be automatically saved in your Account.
     

  • When you request to be on our mailing list (for e-mail), we collect your name, and e-mail address. The information gathered will not be shared. At any time, you have the option to remove yourself from our mailing list, or to continue to receive promotional materials from us without having your information shared with third parties for marketing purposes.
     

  • We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. If you are a registered user and have signed in when you enter this information, it is automatically saved in your Account for your ease of reference.
     

  • At Checkout, we collect the above information, as well as a credit card number and a billing and shipping address. If you are a registered user and have signed in before entering that information, it will be automatically saved in your Account.
     

  • When you enter a contest on-line, we usually collect your name, address, e-mail address and phone number. We also may ask you for additional information, such as your age, interests, product preferences or zip code.
     

  • When you submit a question to customer service, we need your e-mail address to respond, and you also may provide us with various types of information to allow us to answer your question. .



WHAT
ARE COOKIES AND DO WE USE THEM?

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at hyenaproductions.com. For example, the Session_ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session_ID cookie, you cannot add merchandise to your bag or make any purchases.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. You can browse our site without accepting a persistent cookie. However, you cannot add merchandise to your bag or make any purchases. You may set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which provides you with the opportunity to decide whether you want to accept it or not. In many instances, the "help" button on your browser tool bar will tell you how you can take these steps.
 


HOW DO WE USE YOUR INFORMATION
 

We may use your information in a number of ways, including the following:

  • In order to serve you better, we may combine the information you provide us online. We use that information to improve your overall Hyena experience.
     

  • To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.
     

  • For marketing and promotional purposes. We send out e-mails to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or promotions, new arrivals or new site features. If you do not wish to receive e-mail from us, please click here to unsubscribe.


DO WE SHARE YOUR INFORMATION
 

We do not share your information.


IS MY INFORMATION SECURE
 

Hyena is committed to doing its best to maintain the security of information collected on its site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Encryption is a process by which a message or information is scrambled while it is in transit to hyenaproductions.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.


CAN I ACCESS MY INFORMATION
 

If you are a registered user of hyenaproductions.com, you can update your information. 
If you would like to email our Customer Service Department please use the Contact Us Form and select the appropriate subject line from the drop down menu.


WE WANT YOU TO TRUST US
 

Your confidence in the hyenaproductions.com shopping experience is our highest priority.  If you have any concerns about privacy and security that have not been answered in the above policy, please contact us and we'll do our best to answer your questions and put your mind at ease.


 


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