We are happy to exchange items that are in the same condition as when they were received with all tags, packaging in tact within 28 days of receipt, provide they are not a custom item. There is a 20% restocking fee for fabric that has been cut. Hyena cannot be held liable for courier charges, customs duties or lost parcels. Gift Cards cannot be returned or redeemed for cash. When returning an item, please ensure it is packaged securely with all tags still intact. This will ensure that your return is processed speedily. We recommend returned items are sent using a tracked or signed-for mail service. In the event of a return or exchange, you will not be reimbursed for delivery charges (except in the unlikely event that your item is faulty). In an exchange, if the new item costs less, we will reimburse you with the difference. If the new item costs more then an additional payment will be required.
Returning items either for an exchange will be at your own expense.
Sale merchandise: Sale items are non-returnable.
Hyena cannot be held liable for change of dye lots. Ordering a swatch is the best way to insure your fabric will be exactly what you are imagining, but it is possible that a dye lot may change after you order a sample and before your order your fabric
